Job Description

SUMMARY Job Title : Team Lead /Foreclosure Reporting to : Team Manager/Team leader, Operations Objectives The SME’s objective is to actively assist a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity . He / she will report to the Team leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or concerns. Key Result Areas (KRAs) Operations : Has to complete transactions as per the target set on a daily/weekly/monthly basis. SME needs to be an expert in US foreclosure process (End to End) . 2+ years’ experience working with foreclosures in a servicing/collection’s environment. The SME is responsible for maintaining constant Foreclosure end to end process knowledge in the team . M aintaining and document ing all process and investor updates received from the business area. Will be a part of clients calls as required and will be responsible to update the teams alongside the Supervisors. Regular cascading / providing training / refreshers sessions on updates latest updates received from business and investors to all team members. C onduct the regular knowledge checks with the teams . Actively involved in suggesting and driving process improvements. Should have multi - tasking skills as a Trainer / QC / Processor and conduct refresher trainings / handle Quality sessions as per process requirement. Monitor and coach underperformers to improve their quality and efficiency. B e a part of the regular production and produce agreed numbers. Address and ensure resolution on all process related queries of the team members. Qualification: Diploma / Graduate any discipline. 3 - 4 years of experience in BPO, US Mortgage / Data Processing background. Minimum of 2 years in the Sr. Foreclosure - Process Expert role . Skill Sets E xperience in foreclosure, and mortgage servicing. S hould have knowledge of banking industry rules and regulations, and government regulations regarding foreclosures. T he ability to multitask and follow mortgage - servicing guidelines accurately is imperative. Need to be well - versed with US Regulatory and investor guidelines. Good interpersonal skills Good written and verbal Communication skills Analytical and good judging skills Ability to grasp and learn quickly. Ability to coach

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