Job Description

Skill required: Supply Chain - Mechanical Engineering Designation: Business Advisory Senior Analyst Qualifications:BE Years of Experience:5 to 8 years Language - Ability:English - Intermediate What would you do? Verification and analysis of Technical Assistance Tickets based on available external support resources (Parts catalog, Dealer Assist & Standard response time) Implement practices to improve operational efficiencies Investigate ticket solutions & take appropriate decision a process SME and take initiatives to improve team performance Diagnose complex automotive tickets and support dealer with an effective and quick solution to fix the concern Control Module diagnosis as per new technology in Automotive Implement practices to improve operational efficienciesThe service involves offering support to the repairer who is facing challenges in diagnosing or fixing a technical issue with a vehicle under repair. This assistance encompasses several steps:comprehending and pinpointing the issue, ensuring the repairer has exhausted all available resources and followed the client s recommendations.This platform is a specialized technical resource utilized by the SERVICE PROVIDER to deliver SERVICES. It comprises all necessary materials, personnel, and resources that enable the SERVICE PROVIDER to maintain the service standards demanded by the CLIENT. Technically, the platform is classified as LEVEL 1, indicating that the SERVICE PROVIDER is accountable for providing primary TECHNICAL SUPPORT. What are we looking for? Aftermarket Services Problem-solving skills Detail orientation Results orientation Strong analytical skillsBE/Diploma in Mechanical/Automobile Engineering Experience as a Technician with high-end automotive brands Certified Level 4 Technician from a premium passenger vehicle dealership Proficient in control module diagnosis and electrical testing Strong communication skillsAuthorized HV battery certification (Senior Authorized Person for Battery) Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications BE

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