Job Description

Company- A client of ALP Consulting in Telecommunication Domain. Location- Kolkata Work Mode- 24*7 (WFO) Qualifications:BE.B.tech ITIL Foundation highly desirableCCNP (or similar level of knowledge) mandatory Skills/Experience: At least 4-5 years of relevant experience with problem solving capability in independent role ( large and complex customers in NOC environment preferred ) Full level understanding on 2-3 technologies or Expert level understanding on 8-15 technologies Expert level understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/DMVPN/IPSEC/VOIP/ISDN/ SIP/SDWAN Cloud technologies Intermediate level of Cisco Data(Routing and Switching), Cisco Access Points, Cisco WLC, Cisco Leaf and Spines, Cisco APIC) and F5 Load balancers Ability to aggressively drive, facilitate and lead the technical resolution of complex and highly visible technology incidents and ensuring maximum system availability Experience in handling requests like addition of new network assets for data platform which requires hardware and configuration changes Basic level of understanding of ISO 20000, ISO 27001 & ISO 9001 Solution monitoring and multi-layer troubleshooting Intermediate level Technical understanding of architecture and design flows Ability to organize and attend on international conference call and discuss technical issues Experience in operation of end to end customer solutions Excellent communication, Interpersonal and Negotiation skills - internally, analytical thinking and customer facing Self-driven, able to work with minimal guidance and supervision Team-player with good coaching skills, eager to learn and also share skills and experience Enthusiastic and pro-active with a desire to improve service for the customer, and other internal users Keen learner and support CI environment Peer & stakeholder management Ability and willingness to coach the 1st line team(s) whenever required

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