Job Description

The job holder will be qualified as Bachelor of Engineering (Electronics and Communications) or equivalent. The ideal candidate for this role will have good leadership skills, with appropriate technical expertise Experience of at least 10 years within Telecommunication having worked on Contact Center Technologies Experience in Financial industry would be preferred Experience of at least 5 years in Voice Biometrics technologies (including Nuance) is requirement for this role Familiar with Genesys Architecture and Integration of various / multiple channels into Genesys Stability and scalability, enhancements, improvements Extensive experience of NGT and associated ecosystems including SBC, SIP, networking & voice Partner with senior business stakeholders, CC heads and other architects within HSBC / ITID to come up work a common workable solution Experience in working with global teams, especially UK / HKG Good understanding of networking topologies and their associated interconnectivity with the LAN/WAN infrastructure, Contact Centre infrastructure. Vendor communication/relationship. Experience on Genesys, Nuance, Cisco etc. Be part of a team that performs sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this

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