Job Description

Role & responsibilities

• Manage existing government accounts, including large ministries and central PSUs (Railways, Banks, Insurance, Power, Oil).
• Drive ongoing contract renewals and identify cross-sell opportunities across SMS, WhatsApp Business API, and Cloud Voice solutions.
• Maintain strong relationships with key stakeholders, including senior officials and decision-makers.
• Provide post-order execution support to ensure timely delivery, resolution of issues, and high customer satisfaction.
• Collaborate with presales, delivery, and technical teams to coordinate demos, POCs, and service implementations.
• Track revenue growth, pipeline, and account performance metrics, reporting to senior management.
• Identify upsell and expansion opportunities within assigned accounts to maximize revenue contribution.

Required qualifications and skills

• Up to 5 years of experience in Enterprise / Govt / IT Sales, preferably with exposure to government accounts.
• Strong stakeholder management skills, with the ability to influence and maintain senior-level relationships.
• Understanding of post-order execution, service delivery processes, and issue resolution.
• Proven track record in revenue expansion across multiple CPaaS channels (SMS WhatsApp Cloud Voice).
• Excellent communication, negotiation, and presentation skills.
• Ability to work in a target-driven, collaborative, and dynamic environment.

Preferred Qualifications

• Exposure to CPaaS / Telecom / IT / SaaS solutions.
• Prior experience handling government ministries, PSUs, or enterprise accounts.
• Bachelors degree in business, Marketing, or related field; MBA preferred.

Why Join Us

1. Group Mediclaim Insurance floater policy for self, spouse and 2 dependent children
2. Group Personal Accident Insurance policy for self
3. Employee friendly leave policy - 30 leaves in a year - 18 Earned Leaves and 12 casual leaves, maternity and adoption leave, compassionate leave and advance leaves for medical exigency, self-wedding, or higher education.
4. 11 Annual Company Paid Holidays over and above leaves provided.
5. Mental Health & Wellness Support (EAP, Counselling sessions)
6. Employee referral scheme
7. Internal job mobility & career progression opportunities
8. Inclusive and collaborative work culture - culture that values innovation, ownership and work-life balance.
9. Flat hierarchy and open-door policy
10. Equal opportunity employer.

Note: Looking candidates only from Cpaas industry.

More Info

Education