Job Description

The Service Engineer will work with customers to resolve their application and product issues, which will allow the customer to maintain or improve their system Technical Support Engineers Roles and Responsibilities includes following: The Technical Support Engineer will work with customers to resolve their application and product issues, which will allow the customer to maintain or improve their system. The engineer will join our Service team where you will have the opportunity to work with leading technology across a range of industries. This position requires selfinitiative, ownership, excellent soft skills, motivation to provide exceptional customer service from inception to resolution for each issue, commercial sensitivity, responsiveness, collaboration, technical engineering expertise and business acumen. The engineer s primary responsibility is to provide technical support for the products. The engineer will also provide IoT Support Services to Developers, System Administrators, Field Consultants, and Engineers. In the majority of cases, this support will be provided via telephone. Support via email, or technical notes will also be required. Qualifications 3-5 years experience troubleshooting, implementing, and or design of industrial process and/ or automation systems. Knowledge of manufacturing with core tools such as Logic controller, historians, SQL, MES and ERP systems. Experience installing, configuring and administering Web-based applications, Relational Databases, and Open-Source Projects Be able to work effectively and proficiently with the following In addition, this position requires strong verbal and written communication skills, the ability to communicate and work with a variety of people not under direct control in a fast-paced team environment. Ability to work independently and collaboratively, build relationships and interact with peers to ensure assigned tasks are prioritized appropriately preparing technical response to a project URS, identifying the right products and licenses, preparing the right quotes, products delivery, development of reporting projects, deploying a project to a customer site, post-sales customer support, maintaining existing projects, expanding and upgrading existing projects. Remarkable strength of SVC is ability to crack any technical problem related with Eurotherm controllers ,give quick solutions, flexibility, end to end implementation of applications. Also they demonstrated technical capacity for end to end management of application installations e.g. completing SCADA project on our furnace set up which involved : Installation of Eurotherm controllers on 7-8 furnaces of various types networking them on SCADA . Hardware installation interfacing with furnace, transfer of existing control logic on new controllers ,ethernet networking SCADA application/front end software. SVC Controls also supported us by conducting class room /practical trainings for various Eurotherm controllers. Preparing technical response to a project URS, identifying the right products and licenses, preparing the right quotes, products delivery, development of reporting projects, deploying a project to a customer site, post-sales customer support, maintaining existing projects, expanding and upgrading existing projects.

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